THINGS TO REMEMBER

THINGS TO REMEMBER Please follow this new email hierarchy: Important conversations: studio@jenshansen.com Chat transcripts: support@jenshansen.com Customers to Email: support@jenshansen.com - Please refer custom orders to support@jenshansen.com - When people ask about random things that we don't make, please don't suggest them to email us as it does create more work and gives people false hope that we might be working on it for them. - Ask people to email us only when you do not know the answer yourself, but if you already know then please don't suggest to email the customer, please. - All the original rings used in the movie were used in and remain the property of the film company. - Please don't confuse the licensed Weta Jens Hansen The One Ring with the Jens Hansen Movie Ring - both have the same shape, but The One Ring models cannot be customized. When customer inquiries about resizing say- "Thank you for letting us know. I'm not based at the office but can you please email Caitlin at support@jenshansen.com and she'll be glad to help you all".